Have you ever called the main line at your office to see how it is answered? Are you placed on hold? Is your staff friendly? Can you understand what they say? The voice on the other end of the phone is often a patient’s first interaction with your office. They start forming an opinion of the [...]

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We all know that our patients are our customers.  Sometimes I think that hospitals, surgery centers, imaging centers, etc. forget that physicians are also their customers.  It is just as important to keep these “customers” happy.  Aside from the Emergency Department, every patient that walks through our doors, comes through a physician.  And, the ones that [...]

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