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	<title>The Brummitt Group</title>
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	<description>Healthcare Consulting</description>
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		<title>Incorrect Information About Your Practice on the Internet?</title>
		<link>http://www.brummittgroup.com/2010/09/01/incorrect-information-about-your-practice-on-the-internet/</link>
		<comments>http://www.brummittgroup.com/2010/09/01/incorrect-information-about-your-practice-on-the-internet/#comments</comments>
		<pubDate>Thu, 02 Sep 2010 01:12:53 +0000</pubDate>
		<dc:creator>amandab</dc:creator>
				<category><![CDATA[Marketing]]></category>

		<guid isPermaLink="false">http://www.brummittgroup.com/?p=780</guid>
		<description><![CDATA[Have you moved offices or changed practices within the last few years?  Added on new physicians?  Google your practice and see how many sites have the wrong information on you.  Patients and referring offices need to be able to find you quickly.  It takes months and even years for online services to pick up new office locations.  [...]]]></description>
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		<title>Common Sense Tips for Maintaining Primary Care Referrals</title>
		<link>http://www.brummittgroup.com/2010/09/01/common-sense-tips-for-maintaining-primary-care-referrals/</link>
		<comments>http://www.brummittgroup.com/2010/09/01/common-sense-tips-for-maintaining-primary-care-referrals/#comments</comments>
		<pubDate>Thu, 02 Sep 2010 00:53:29 +0000</pubDate>
		<dc:creator>amandab</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Service Excellence]]></category>
		<category><![CDATA[Strategic Development]]></category>
		<category><![CDATA[Increase Referral Volume]]></category>

		<guid isPermaLink="false">http://www.brummittgroup.com/?p=775</guid>
		<description><![CDATA[ In addition to the normal things that would help maintain referrals, like good patient care and customer service, a few additional hints are offered.  Get a printed physician directory for the main hospitals that you are on staff at, preferably with pictures.  If there isn&#8217;t a published one, print it from the hospital website.   This is [...]]]></description>
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		<title>Streamline Those Forms</title>
		<link>http://www.brummittgroup.com/2010/08/31/streamline-those-forms/</link>
		<comments>http://www.brummittgroup.com/2010/08/31/streamline-those-forms/#comments</comments>
		<pubDate>Tue, 31 Aug 2010 23:49:49 +0000</pubDate>
		<dc:creator>amandab</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Service Excellence]]></category>
		<category><![CDATA[Forms]]></category>

		<guid isPermaLink="false">http://www.brummittgroup.com/?p=505</guid>
		<description><![CDATA[How many dozens of forms does your practice have?  Were they developed over the years by different people?  Are they photocopied?  Do they have the practice logo on them? Prescription pads, fax cover sheets, and forms from the practice need to be consistent and have the right look.  Be careful that they follow the same [...]]]></description>
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		<title>How Does Your Staff Answer the Phone?</title>
		<link>http://www.brummittgroup.com/2010/08/31/how-does-your-staff-answer-the-phone/</link>
		<comments>http://www.brummittgroup.com/2010/08/31/how-does-your-staff-answer-the-phone/#comments</comments>
		<pubDate>Tue, 31 Aug 2010 23:17:33 +0000</pubDate>
		<dc:creator>amandab</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Service Excellence]]></category>
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://www.brummittgroup.com/?p=506</guid>
		<description><![CDATA[Have you ever called the main line at your office to see how it is answered? Are you placed on hold? Is your staff friendly? Can you understand what they say? The voice on the other end of the phone is often a patient&#8217;s first interaction with your office. They start forming an opinion of the [...]]]></description>
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		<title>A Few Bright Ideas for Customer Service</title>
		<link>http://www.brummittgroup.com/2010/07/22/a-few-bright-ideas-for-customer-service/</link>
		<comments>http://www.brummittgroup.com/2010/07/22/a-few-bright-ideas-for-customer-service/#comments</comments>
		<pubDate>Thu, 22 Jul 2010 20:09:07 +0000</pubDate>
		<dc:creator>amandab</dc:creator>
				<category><![CDATA[Service Excellence]]></category>

		<guid isPermaLink="false">http://www.brummittgroup.com/?p=565</guid>
		<description><![CDATA[As I was rummaging through my &#8220;to do&#8221; box, I found some notes from an ACHE North Texas Education event that I attended back in March. The title of the event was Reinventing Customer Service in Healthcare. Here are a few ideas: -When a nurse/MA walks into a room, introduce themselves with a real introduction. &#8220;Hi [...]]]></description>
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