Posted in Marketing, Service Excellence, Strategic Development on Sep 1st, 2010
In addition to the normal things that would help maintain referrals, like good patient care and customer service, a few additional hints are offered. Get a printed physician directory for the main hospitals that you are on staff at, preferably with pictures. If there isn’t a published one, print it from the hospital website. This is [...]
Posted in Marketing, Strategic Development on Mar 12th, 2010
Boring music? Nothing? Consider adding value to the time your patients spend on hold. Select music that is fun and appeals to your patient base. Think about the kind of music your patients might listen to and be careful not to alienate others. My personal preference is Classic Rock. Several generations listen to it and [...]
Posted in Healthcare News, Strategic Development on Feb 3rd, 2010
IRVING, TEXAS, February 3, 2010 – The Medical & Surgical Clinic of Irving (M&SCI) today announced that it has been recognized by The Medical Group Management Association (MGMA) as a superior practice for its operational performance compared with similar medical group practices nationwide. MGMA recognized M&SCI for its achievement in productivity, capacity and staffing, and [...]
Posted in Healthcare News, Strategic Development on Sep 28th, 2009
Dr. Powell was the guest on 100.7 The Word this past Friday and MetaRevive users called in and just raved about it. Listen to a few testimonials from the show here: METAREVIVE_Testimonials 1 090925_60VO Share your experience with MetaRevive by posting a comment below!
Posted in Marketing, Service Excellence, Strategic Development on Sep 18th, 2009
It is absolutely vital that the hospital CEO be actively involved. The CEO will need to support the sales effort and hold the Managers, Directors, VPs, and O’s responsible for taking action on issues that are presented. In addition to the CEO, the program needs strong support from the rest of hospital administration. This must be [...]
Posted in Strategic Development on Sep 16th, 2009
But, sometimes it’s just so hard to be nice…. We all know a doctor like this one. They complain a lot. They are extremely vocal. They are very time consuming. Everything is a big deal. It’s very frustrating to work with them. Do you tend to just try to phase them out? Do you ignore [...]
Posted in Strategic Development on Sep 14th, 2009
We all know that our patients are our customers. Sometimes I think that hospitals, surgery centers, imaging centers, etc. forget that physicians are also their customers. It is just as important to keep these “customers” happy. Aside from the Emergency Department, every patient that walks through our doors, comes through a physician. And, the ones that [...]
Posted in Healthcare News, Marketing, Strategic Development on Mar 4th, 2009
Irving, Texas: How would you feel if your doctor walked into the examination room and greeted you with a high energy “hello” and a surprising question, “What do you want to be doing in 15 years?” Scott Conard, MD has a practice mantra different from every other medical practice. His focus is not on the [...]
Posted in Marketing, Strategic Development on Feb 24th, 2009
FOR IMMEDIATE RELEASE CONTACT: Mindy Rubinstein PHONE: 972-439-8607 MD ENCOURAGES PHONE CALLS FOR THE HEALTH OF IT! Irving, Texas: What would you say if your doctor said, “I understand your time is valuable, you can call me about any concerns you have….” David Slater MD, a physician with TienaHealth™, has developed an access program he [...]
Posted in Strategic Development on Feb 23rd, 2009
Most industries in the United States have the ability to pick and choose who their customers are. A retail store may have a sale on one item and take other items (the ones that are not selling) off of the shelf. A manufacturing company may stop producing a product if the costs are higher than [...]